Terms and Conditions

Last updated: September 2023

These Terms and Conditions ("Agreement") govern your use of the last-mile delivery services provided by KAWA ("Aggregator"). By accessing or using the KAWA’s platform, you agree to be bound by these terms. If you do not agree with any part of this Agreement, you should not use the KAWA’s services.

  1. Services Provided
    1. KAWA connects you with logistics partners to facilitate last-mile delivery services.
    2. KAWA's services include accepting and processing delivery requests, assigning them to logistics partners, and providing tracking information to users.
  2. User Obligations
    1. You must provide accurate and complete information when placing a delivery request.
    2. You are responsible for ensuring that the package is properly packaged and labeled, and that it complies with any legal or regulatory requirements.
    3. You agree to comply with all applicable laws, regulations, and KAWA's policies while using the services.
  3. Delivery Requests
    1. KAWA will endeavor to match your delivery request with an appropriate logistics partner based on various factors, including availability and location.
    2. KAWA does not guarantee the availability of logistics partners or the acceptance of any specific delivery request.
  4. Pricing & Payments
    1. Delivery costs are calculated based on factors such as distance, package dimensions, weight, urgency, and additional services requested.
    2. KAWA will provide you with a transparent pricing structure. You agree to pay the agreed-upon fees for the services rendered.
    3. Payment methods accepted by KAWA will be communicated to you during the checkout process.
  5. Insurance and Liability
    1. KAWA may offer insurance coverage for deliveries, subject to the terms and conditions of the insurance provider.
    2. KAWA is not liable for any loss, damage, or delay caused by logistics partners or any third parties involved in the delivery process.
    3. You are responsible for ensuring the accuracy of delivery addresses and providing any special instructions or requirements.
  6. Intellectual Property
    1. KAWA's platform and all associated content, trademarks, and intellectual property rights are owned by KAWA.
    2. You may not modify, reproduce, distribute, or exploit any part of KAWA's platform without prior written consent.
  7. Termination
    1. KAWA may suspend or terminate your access to the services at any time for violation of this Agreement, misconduct, or any other reason deemed appropriate.
    2. You may terminate your use of the services at any time by ceasing to use KAWA’s platform.
  8. Privacy Policy
    1. KAWA collects, stores, and processes personal data in accordance with its Privacy Policy, which can be found on www.kawa.ng.
  9. Modifications
    1. KAWA reserves the right to modify or update this Agreement at any time without prior notice.
    2. Your continued use of KAWA's services after any modifications will constitute your acceptance of the updated Agreement.
  10. Governing Law and Dispute Resolution
    1. This Agreement shall be governed by and construed in accordance with the laws of the Federal government of Nigeria.
    2. Any disputes arising from this Agreement shall be resolved through arbitration in accordance with the rules of [Arbitration Institution], held in [Jurisdiction].

    Please read this Agreement carefully before using KAWA's services. By using the services, you acknowledge that you have read, understood, and agreed to be bound by these terms and conditions.

Terms and Conditions

Last updated: September 2023

These Terms and Conditions ("Agreement") govern the relationship between KAWA ("Aggregator") and logistics partners who provide delivery services through the KAWA's platform. By becoming a logistics partner and using KAWA's services, you agree to be bound by these terms. If you do not agree with any part of this Agreement, you should not use the KAWA's services.

  1. Registration and Onboarding
    1. To become a logistics partner, you must complete the registration process and provide accurate and up-to-date information.
    2. You must possess and maintain all necessary licenses, permits, and insurance coverage as required by law.
    3. Participate in an onboarding process, including training on KAWA's platform, service standards, and operational procedures.
  2. Service Agreement
    1. As a logistics partner, you agree to accept delivery requests assigned by the Aggregator through the platform.
    2. You acknowledge that KAWA does not guarantee the availability or volume of delivery requests and that acceptance is subject to availability and other factors.
    3. You agree to provide delivery services in a timely, efficient, and professional manner, adhering to KAWA's service standards and operational guidelines.
  3. Compliance with Laws and Regulations
    1. You must comply with all applicable laws, regulations, and industry standards related to logistics operations, safety, and data protection.
    2. You are responsible for maintaining valid licenses, permits, and insurance coverage required by local authorities.
  4. Pickup & Delivery
    1. You must arrive at the pickup location within the designated time window and verify the identity of the person releasing the package.
    2. Packages must be handled with care to prevent damage or loss during transportation.
    3. Adhere to traffic regulations, speed limits, and road safety practices during the delivery process.
    4. Update KAWA's platform in real-time to reflect the status of each delivery, including successful deliveries, attempted deliveries, or any exceptional circumstances.
  5. Communication and Cooperation
    1. Maintain open and effective communication with KAWA and promptly respond to inquiries, updates, or requests for information.
    2. Cooperate with KAWA's efforts to monitor and improve service quality, which may include participating in performance reviews or training sessions.
  6. Data Protection and Confidentiality
    1. You agree to handle any personal or sensitive information provided by KAWA or customers in accordance with applicable data protection laws and KAWA's privacy policy.
    2. Confidential information received from KAWA, including trade secrets, business strategies, or customer information, must be treated as confidential and not disclosed to any third party without prior written consent.
  7. Payment & Billing
    1. Payment terms and rates for services rendered will be communicated to you by the Aggregator.
    2. You agree to provide accurate and complete billing information to the Aggregator and promptly address any billing inquiries or discrepancies.
  8. Termination
    1. Either party may terminate the partnership by providing advance written notice as agreed upon during the registration process.
    2. Upon termination, you must return any Aggregator-provided equipment or materials promptly.
  9. Indemnification and Liability
    1. You agree to indemnify and hold the Aggregator harmless from any claims, damages, losses, or liabilities arising from your use of the Aggregator's services or any breach of this Agreement.
    2. The Aggregator shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of the services.
  10. Modifications
    1. The Aggregator reserves the right to modify or update this Agreement at any time. Any changes will be communicated to logistics partners.
    2. Your continued use of the Aggregator's services after any modifications to this Agreement constitutes your acceptance of the updated terms.
  11. Relationship of Parties
    1. The relationship between you and the Aggregator is that of independent contractors. Nothing in this Agreement shall be construed to create a partnership, joint venture, agency, or employment relationship between the parties.
  12. Governing Law and Dispute Resolution
    1. This Agreement shall be governed by and construed in accordance with the laws of the Federal government of Nigeria.
    2. Any disputes arising from this Agreement shall be resolved through arbitration in accordance with the rules of [Arbitration Institution], held in [Jurisdiction].
  13. Entire Agreement
    1. This Agreement constitutes the entire understanding and agreement between you and the Aggregator, superseding any prior or contemporaneous agreements, communications, or representations.
  14. Severability
    1. If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
  15. Waiver
    1. The failure of either party to enforce any provision of this Agreement shall not be deemed a waiver of such provision or the right to enforce it in the future.

    Please read this Agreement carefully before becoming a logistics partner and using KAWA's services. By using the services, you acknowledge that you have read, understood, and agreed to be bound by these terms and conditions.