Privacy Policy

Last updated: September 2023

This Privacy Policy ("Policy") describes how KAWA ("Aggregator," "we," "us," or "our") collects, uses, and protects your personal information in connection with the last-mile delivery services provided in Nigeria. By accessing or using our services, you consent to the collection and processing of your personal data as described in this Policy.

  1. Information we collect
    1. Personal Information: When you use our platform, we may collect personal information such as your name, contact details, delivery addresses, and payment information.
    2. Location Information: With your consent, we may collect and process location information to facilitate accurate delivery services.
  2. Use of Information
    1. We use your personal information to provide and improve our delivery services, including processing delivery requests, assigning logistics partners, and providing customer support.
    2. We may use your information for communication purposes, including sending delivery updates, service-related notifications, and promotional messages with your consent.
    3. We analyze usage data to enhance our platform's functionality, improve user experience, and develop new features.
  3. Data Sharing and Disclosure
    1. We share your personal information with logistics partners to facilitate delivery services.
    2. We may share your information with third-party service providers who assist us in delivering our services, such as payment processors, customer support tools, and data analytics providers.
    3. We may disclose your information to comply with legal obligations, enforce our policies, or protect our rights, safety, or property.
  4. Data Security
    1. We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction.
    2. While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute data security.
  5. Data Retention
    1. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable laws.
    2. You may request the deletion of your personal data by contacting us using the information provided in Section 7.
  6. Your Rights
    1. You have the right to access, update, and correct your personal information. You may also request the restriction of processing or deletion of your data, subject to applicable laws.
    2. You have the right to opt out of receiving promotional communications from us.
    3. To exercise your rights or make inquiries regarding your personal information, please contact us using the information provided in Section 7.
  7. Contact Us
    • Olatunji House, 299 Ikorodu-Ososun Rd, Idi-Iroko, Lagos
    • +234 2013306168
    • support@kawa.ng
  8. Changes to this Policy
    • We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised Policy will be effective upon posting. We encourage you to review this Policy periodically to stay informed about how we collect, use, and protect your information.

    By using our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.